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FAQ

faq.jpg

1.Do you have a Payment plan?

Yes, if you purchase a wig over 500.00

we will take 1/2 deposit and you will have 4-8 weeks to pay the remaining balance.

(The wig will not be shipped until payment is made in full)

 

2. How long does shipping take?

3-5 business days

and 2-3 business days for fast shipping

 

3. How long does it take to make a wig?

1-8 weeks depending on the type of wig and work flow, holidays and weekends

 

4. Do you have a location?

online only

 

 

5. Can I donate my dread locs?

Yes, please call us for more info or click the link below

Donate your locs

 

6. Do you have next day shipping?

Yes, please call in your order for next day shipping option

the cost will be 30-50.00 on top of the wig cost

we only offer next day shipping on in stock wigs and you must live in the US

 

7. Do you ship internationally?

Yes, select international shipping before checking out. the cost is 49.99

 

8. How long will the wig last?

That depends on how you take care of it but normally most of our wigs last about 6-12 months some wigs may last longer

 

9. How do I qualify for a free wig?

Click on the link below for more info

 Qualify for a free wig

 

10. Do you provide proof of purchase for insurance companies?

Yes, we will send you a email invoice/reciept to give to your insurance company  within 24 hour after we ship your wig but you must request it. Call in your order or before checking out there will be a note section and you can request a proof of purchase.

 

11. What are your hours?

open daily 8am-10pm EST

 

12. Do you have a catalog?

No, but you can join the VIP wig club to get the first look at our new wigs and discounts!

we will send you the new wig of the week in your email every wednesday

 

 

13. Can you make a wig out of my locks?

yes we can!  

 

14. What is your return policy?

please click on the link below for more info

 (our policy)

 

15. Do you offer discounts?

Yes, learn more ways to get discounts click here! (how to get discounts)

 

16. Are you hiring?

NA

 

17.Do you offer braiding services?

NA

 

18. Can I purchase a wig over the phone?

Sure, please call 301-573-5524

 

19. How do i join the braided wig club?

Call 301-573-5524 (only 5.00 per month)

 

20. Can I send in my own wig and hair for you to braid?

Yes you can, but you must call and speak to a wig designer to make sure they are familiar with your wig cap and hair selection

 Call us at 301-573-5524 and ask for our shipping address

 

 

21. Do you sell Full lace wigs?

Yes 

 

22. Do you take pay pal or other forms of pay?

We do not take pay pal but we do take cash app please call and request to pay by cash app

 

23. If a wig says (SOLD) can you still make it?

Most of the time we can but you will need to contact us to make sure

 

24. Do you offer Classes?

Yes, please call for more information 

 

25. Do you make wigs for children?

Yes